Cancellation and Refund Policy

Version 1.0 · Effective 1 October 2026 · Read together with the Terms & Conditions.

The short version. You can cancel any time. If you cancel before we start, we refund what you paid in full. Once work has started, you pay for the work already done and we refund the rest. A duplicate or mistaken payment is always refunded. Refunds go back the way you paid.

1. Cancelling before work starts

If you cancel before we have started the work, we refund the advance you paid in full, within the time in clause 5.

2. Cancelling after work has started

Write to us to cancel. You pay for the work done up to the date you tell us to stop, calculated from the agreed milestones or, if there are none, in proportion to the work completed. We refund any amount you paid beyond that. Work already delivered to you stays yours.

3. Other cases where we refund

• A duplicate or mistaken payment. If a payment was taken more than once, or for an amount that was not agreed, we refund the excess in full.
• We could not deliver. If we are unable to provide what you paid for, we refund what you paid for it.
• A written agreement. Where an order form or agreement signed for us says a refund applies, that agreement applies.
• The law. Where the law requires a refund, we refund.

We do not refund for a change of mind about work that has been delivered as agreed.

4. How to ask

Write to raajat.agarwal@gmail.com with the subject "Refund", the payment reference or invoice number, the amount, the date, and what went wrong. We confirm in writing whether the refund is approved.

5. How long it takes

If a refund is approved we start it within 7 working days. It goes to the original payment method (UPI, card, net banking or the bank account you paid from). Your bank or card issuer may take a further 5 to 7 working days to show it.

6. If you disagree

Write to us first, and please contact us before raising a dispute with your bank so that we can fix a wrong charge quickly. You can also use the grievance route in the Privacy Policy for anything about personal data.

Who we are

SHOBHA KAMAL SOLUTIONS PRIVATE LIMITED, CIN U74999UP2017PTC098453, registered office B-1105, Plot No. 14, Shipra Krishna Vista, Ahinsa Khand-1, Indirapuram, Ghaziabad, Uttar Pradesh 201014, India. Contact: raajat.agarwal@gmail.com, +91 96503 97480.